How to return an inventory item or a defective inventory item.
1) Sell the item originally to a customer on a Retail invoice
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4) Browse for and add the single Defective item under the Products tab in the Return Order and post – click YES to create an AR.
Also inventory item does not need to be defective to return.
Add defective item to return
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This creates and Accounts Receivable record showing that the Vendor owes money.
5) Next If vendor is sending another item to replace then the next step is to create the PO for receiving the item back in
Can you use a vendor credit towards purchased po items?
6) Post and Receive the PO – click YES to create an AP
You now have an AP for the item, and an AR for the item, and the totals on them should match. Now:
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1) Bring up the AR record in TSS
2) Click Functions>Make Functions>Receive Payment
3) For How Paid, select AP CREDIT
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5) Click Apply Payment(s)
6) Bring up the AP record for the Return Order (not the AP CREDIT created in step #3)
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